Questions.Everything hosts asked us so far.
Getting started
How do I start?
Write to us or book a demo. We open your account, and a seven-step guide sets up your property, units, prices and minimum stay.
Can I move over from Rentlio?
Yes. Porta imports reservations, daily prices, minimum stays, blocks and property details from Rentlio, and you can run the import again until you switch.
Does Porta take a commission?
Not on bookings you make yourself, on your own site or through your channels. Only stays brought by Porta's destination sites carry a 2% commission.
Where does the guests' money go?
Straight to your own Stripe account. Porta adds no fee to card payments; Stripe charges its own.
Does it work for a small hotel?
Yes: room types, guests moved between rooms, a Front desk role and a cleaning list by room.
Who can use my account?
You add your team with roles: Admin, Manager, Front desk, Cleaning or one of your own. Each sees only what the role allows, and sign-in can be protected with a second step.
Where is my data kept?
In the European Union: the app and the database run in Frankfurt, and the backups stay in the EU.
In which languages?
The app speaks Croatian and English. Your website and your messages to guests come in ten languages.
Plans and payment
Can I pause in the winter?
Yes, a paid plan can be paused for up to six months; it starts again on the first day of the month you choose.
Can I change plans?
You can move up at any time from your account; moving down goes through us.
What do I get for recommending Porta?
A free month for every host who joins with your code, up to twelve a year, and they get their first month free.
How is a plan paid?
Monthly, by card. The plan's price is all there is; direct bookings never carry a commission.
Calendar
Does the calendar show holidays?
Yes, Croatian public holidays are marked, so a long weekend is visible before you price it.
How far ahead can I set prices?
Prices and availability are ready for every day, 24 months ahead.
Does Porta suggest prices?
No. Porta shows what happened and what you set; the price is yours to decide.
Can I add a booking by hand?
Yes, for a guest who called or wrote. It closes the dates on your channels like any other booking.
Channel manager
Which channels can I connect?
Booking.com, Airbnb, Expedia, Vrbo, Agoda and Google, and any other calendar by iCal.
Can the same night be sold twice?
No. The database itself refuses a second stay on the same nights of the same unit.
Do I stop using the channels' own extranets?
You can keep them, but change prices and availability in Porta, so every channel shows the same.
Is iCal enough?
For one or two listings it can be. iCal moves busy dates only, no prices and no guest details, so a direct connection is safer as you grow.
Booking site
Who holds the money?
You do. The payment goes to your own Stripe account; Stripe charges its own fee, Porta none.
Where does the booking site live?
On your own domain, or on your destination's .link domain, for example villa-aurora.hvar.link.
Does the guest get a confirmation?
Yes, by e-mail, in Croatian or English, the moment the booking is made.
Is there a fee per booking?
No. Direct bookings carry 0% commission on every plan.
Property website
Which languages?
English, Croatian, German, Italian, French, Spanish, Polish, Czech, Hungarian and Dutch.
Can I show my Google reviews?
Yes, up to five imported from Google, next to reviews you pick yourself.
Do I need a web designer?
No. Colours, logo and font are yours to choose, and changes stay a draft until you publish.
Can I keep my current domain?
Yes. Porta's support connects it to your new site.
Guest portal
How do guests get in?
With the link from their message, or with their surname and arrival date. The link works until two days after departure.
Where does the guide come from?
From your destination's site: beaches, food, trips and events, with your own tips and favourites on top.
Can I put it in the room?
Yes, the QR card studio prints a card with the portal's code.
Does it look like my brand?
Choose one of three looks and your colours; the portal sits at your own address.
Messages and Adriana
Does Adriana answer guests herself?
No. She suggests, you decide and send.
In which languages?
Templates are translated into ten: English, Croatian, German, Italian, French, Spanish, Polish, Czech, Hungarian and Dutch.
Can I write to every guest in the house?
Yes, one message to everyone staying today, with attachments if you need them.
Does it work with WhatsApp?
A WhatsApp button opens the chat with the guest on your phone.
eVisitor
Can I have several eVisitor accounts?
Yes, several per property, and a facility code per unit.
What if a guest does not scan?
Scan the document in Porta yourself, or enter the details by hand.
Is the document photo stored?
No. It is read on the device and never uploaded; only the details eVisitor needs stay with the stay.
What if the departure date changes?
Porta warns you, so you can update the registration in eVisitor.
Extra services
Where does the money go?
To your own Stripe account, like the stay itself.
Can I approve an order first?
Yes, a service can be on request: the guest asks, you confirm.
Can guests find trips there too?
Yes, the guide in the portal shows the trips of your destination's site.
Can a service be free?
Yes, included in the price, so guests still see it and reserve it.
Payments and invoices
Does Porta take a cut of payments?
No. Stripe charges its own fee; Porta adds nothing.
I am a flat-rate host. Does it work for me?
Yes. Porta issues your invoices automatically at check-out.
Can I record cash?
Yes, any payment can be recorded on the reservation by hand.
Are VAT invoices supported?
Yes, invoices with VAT, one rate per invoice.
Cleaning and tasks
Does the cleaner need an account?
No. The list opens from a link, on any phone.
Can I require photos?
Yes: photos off, optional or required before a unit is marked clean.
Who sees which tasks?
Each task goes to a person or a role, and the Cleaning role sees only what it needs.
Does it work for a hotel?
Yes, arrivals and departures line up by room on the Today screen.
Statistics
Can my accountant get the reports?
Yes, add their address to the monthly e-mail, or send them the CSV.
Do I see my website's visits?
Yes, the website and the guest portal have statistics of their own.
Can I compare years?
Yes, any two years side by side.
Can I see what each channel brings?
Yes, nights and revenue by channel, your direct bookings included.
Destination sites
Does it cost anything to be listed?
No. Only a stay the site brings carries the 2% commission.
Which destinations?
hvar.link, split.link, dubrovnik.link, istria.link, zagreb.link and dalmatia.link.
I run trips, not a property. Can I be on it?
Yes. Activity providers list their trips and tours on the destination sites.
Do my own bookings pay commission?
No. Bookings on your own site and through your own channels carry none.